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Saturday, February 11, 2012

The Transportation Security Administration (TSA) announced the launch of TSA Cares today, a new helpline number designed to assist travelers with disabilities and medical conditions, prior to getting to the airport. Travelers may call TSA Cares toll free at 1-855-787 2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.


All travelers can contact TSA using Talk To TSA, a web-based tool that allows passengers to reach out to an airport Customer Service Manager directly, and the TSA Contact Center, 1 866-289-9673 and .(JavaScript must be enabled to view this email address), where travelers can ask questions, provide suggestions and file complaints.


Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail .(JavaScript must be enabled to view this email address)


For more information:


http://www.tsa.gov/press/releases/2011/1222.shtm


http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.shtm

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